Privacy Policy

1. Introduction

Connecteire ("we", "our", or "us") provides website management services to Irish businesses. This Privacy Policy explains how we collect, use, and protect your information.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Business Information

To build and manage your website, we collect:

• Business name, address, and contact details
• Phone number and email address
• Business type and description
• Website content (opening hours, menus, events, photos, etc.)
• Update requests you provide to us

2.2 WhatsApp & Communications

When you contact us via email or text message, we may keep records of those communications to:

• Process your website update requests
• Provide customer support
• Improve service quality
• Maintain accurate records of changes made to your site

2.4 Payment Information

We do not currently process card payments through this website. When a business signs up, we invoice by email and accept payment by bank transfer. No card details are entered here, stored by us, or transmitted to a third party. If we move to automated card payment in future, we will update this section before doing so.

2.5 Technical Information

We automatically collect:

• Email addresses when you send messages
• WhatsApp phone number when you message us
• Timestamps of communications and updates
• Browser type and device info when viewing this site

3. How We Use Your Information

We use your information to:

• Build and manage your website
• Process update requests you submit
• Communicate with you about your service
• Send notifications about your website
• Provide customer support
• Improve our services
• Comply with legal obligations

Legal Basis: We process your data based on contractual necessity (providing the service you paid for), legitimate interests (improving our service), and legal obligations (tax records, etc.).

4. Service Providers

We use trusted third-party services to provide our platform:

Payments are currently handled by manual invoice and bank transfer, so no payment processor is engaged. If we add automated card payment in future, the chosen processor will be listed here before any data passes through it.

All service providers are carefully selected and contractually required to protect your data in compliance with GDPR.

International Transfers: Some service providers operate in the United States. Data transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives the same level of protection as within the EU.

5. Data Retention

We retain your information only as long as necessary:

• Business information: Duration of subscription + 7 years (for tax records)
• Website content: Duration of subscription + 30 days
• Communications: Up to 12 months (for service quality and support)
• Payment records: 7 years (legal and tax requirement)

After your subscription ends, we can provide you with a copy of your website content before deletion.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@connecteire.ie

We'll respond within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (Ireland).

7. Data Security

We take data security seriously and implement industry-standard measures:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security reviews and updates
• Staff training on data protection
• Incident response procedures

While no system is 100% secure, we continuously work to protect your information from unauthorized access, alteration, or disclosure.

8. Cookies & Analytics

We use minimal tracking on this website:

• Essential cookies: Required for the website to function
• Analytics: Cloudflare Web Analytics (privacy-friendly, no personal data collected)

We do NOT use advertising cookies or third-party tracking.

9. Children's Privacy

Our service is intended for business owners aged 18 and over. We do not knowingly collect information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or SMS. Continued use of our service after changes indicates acceptance of the updated policy.

11. Contact Us