Privacy Policy

1. Introduction

Connecteire ("we", "our", or "us") provides website management services to Irish businesses. This Privacy Policy explains how we collect, use, and protect your information.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Business Information

To build and manage your website, we collect:

• Business name, address, and contact details
• Phone number and email address
• Business type and description
• Website content (opening hours, menus, events, photos, etc.)
• Update requests you provide to us

2.2 Voice Call System

Important: When you call our dedicated phone number to request website updates, your call is recorded and processed as follows:

• Call Recording (Twilio): Your voice call is recorded and stored securely by Twilio, our phone system provider
• Voice Transcription (Deepgram): The recording is transcribed to text using Deepgram's speech-to-text service, optimized for Irish accents
• AI Processing (Anthropic Claude): The transcript is analyzed by Claude AI to understand your update request and convert it into structured website changes
• Human Review: All AI-suggested changes are reviewed by our staff before being applied to your website

You will be notified at the start of each call that it will be recorded. By continuing the call, you consent to this recording and processing.

Data Retention:

• Voice recordings: 30 days (then automatically deleted)
• Transcripts: 90 days (for quality assurance and dispute resolution)
• Update logs: Duration of subscription (for version history)

2.3 Other Communications

When you contact us via email or text message, we may keep records of those communications to:

• Process your website update requests
• Provide customer support
• Improve service quality
• Maintain accurate records of changes made to your site

2.4 Payment Information

Payment processing is handled securely by Stripe, a PCI-DSS compliant payment processor. We receive only:

• Last 4 digits of your card
• Card expiry date
• Subscription status

We never store or have access to your full card details.

2.5 Technical Information

We automatically collect:

• Phone number when you call us (Caller ID)
• Email addresses when you send messages
• Timestamps of communications and updates
• Browser type and device info when viewing this site

3. How We Use Your Information

We use your information to:

• Build and manage your website
• Process update requests you submit
• Communicate with you about your service
• Send notifications (website updates, payment reminders, etc.)
• Process payments and manage subscriptions
• Provide customer support
• Improve our services
• Comply with legal obligations

Legal Basis: We process your data based on contractual necessity (providing the service you paid for), legitimate interests (improving our service), and legal obligations (tax records, etc.).

4. Service Providers

We use trusted third-party services to provide our platform:

All service providers are carefully selected and contractually required to protect your data in compliance with GDPR.

International Transfers: Some service providers operate in the United States. Data transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives the same level of protection as within the EU.

5. Data Retention

We retain your information only as long as necessary:

• Voice recordings: 30 days (automatically deleted after 30 days)
• Voice transcripts: 90 days (for quality assurance and dispute resolution)
• Business information: Duration of subscription + 7 years (for tax records)
• Website content: Duration of subscription + 30 days
• Email/SMS communications: Up to 12 months (for service quality and support)
• Payment records: 7 years (legal and tax requirement)

After your subscription ends, we can provide you with a copy of your website content before deletion.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@connecteire.ie

We'll respond within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (Ireland).

7. Data Security

We take data security seriously and implement industry-standard measures:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security reviews and updates
• Staff training on data protection
• Incident response procedures

While no system is 100% secure, we continuously work to protect your information from unauthorized access, alteration, or disclosure.

8. Cookies & Analytics

We use minimal tracking on this website:

• Essential cookies: Required for the website to function
• Analytics: Cloudflare Web Analytics (privacy-friendly, no personal data collected)

We do NOT use advertising cookies or third-party tracking.

9. Children's Privacy

Our service is intended for business owners aged 18 and over. We do not knowingly collect information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or SMS. Continued use of our service after changes indicates acceptance of the updated policy.

11. Contact Us